Frequently Asked Questions
Everything you need to know about your Billy Stitch experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Simply visit our Returns Portal to start your request.
Which payment methods do you accept?
Billy Stitch accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How do I care for my Billy Stitch products?
To maintain the quality of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make any modifications.